Claims

At Victor we know it’s all about the customer. With an unrelenting focus on the customer experience and our clients' success, we are transforming the way insurance solutions are offered and serviced over the lifecycle of the policy. This includes the claim experience. We understand that after organizations or homeowners choose us to protect them, responding to a claim quickly and effectively is our greatest opportunity to demonstrate value.

As a centrally managed global company, we have access to highly specialized analysts, examiners and adjusters with years of claims handling expertise to provide a personalized and professional experience. Our long history of delivering on our brand promise says it best:

  • $2.8 billion in claims paid
  • 85,000 claims handled and settled in-house

Whether it’s through our own in-house claims teams, such as ICAT in the United States, ENCON in Canada or Mees & Zoonen in the Netherlands, or through our elite third-party administration partners, clients can expect the best from the trusted team at Victor. Through state-of-the-art technology, frequent catastrophe event simulations and specialized claims experience throughout all of our products, we deliver seamless service and keep our clients apprised of what to expect every step along the way.

Our unique expertise and broad access across the industry means we can also provide comprehensive third-party administration and adjusting services. Whether overcoming the devastating effects of a hurricane, building collapse, cybersecurity breach, liability claim or other insured event, our clients trust us to be there when it matters most.