Agent & Broker E&O

Availability: In all 50 states and U.S. Territories*

Coverage: Admitted, with an A rated carrier

Target risks: Real estate agents and brokers

Minimum premium: $500

Deductibles: Starting at $0

Limits: Up to $20 million

Policy features:

• Coverage for errors and omissions arising from professional real estate services as a real estate agent or broker
• Virtual home tours eligible for coverage at no additional cost
• Use of drones when in the provision of a professional service is eligible for coverage at no additional cost
• Environmental hazards included to policy limits at no additional premium
• Public relations event coverage up to $50,000 per policy period
• Discrimination coverage for defense and damages at no additional premium
• Privacy response coverage up to $20,000 for expenses incurred by the insured due to a security breach
• Death, disability and non-practicing extended reporting periods at no additional premium
• Premium credits for favorable claims experience and participation in risk management programs
• Open house, mold and employment practices liability coverage and more
• Endorsement for sales, leasing, and property management of 100% owned property**

*Policy forms and policy terms may vary by state and territory. Not available in Guam.
**Not yet available in: AK, CA, CO, KS, LA, MA, MS, NC, NY, OK, RI and VA

Download the Agent & Broker E&O coverage highlight sheet

• Policy form specimen

Available endorsements (*not applicable in all states)

• Residential ownership endorsement specimen
• Discrimination and EPLI endorsement specimen
• Construction/development endorsement specimen
• Death or disability ERP endorsement specimen
• Non-practicing ERP endorsement specimen
• Regulatory exclusion endorsement specimen
• Mortgage banking exclusion endorsement specimen
• Non-profit D&O endorsement specimen
• Contingent bodily injury property damage liability endorsement specimen
• 100% owned property endorsement specimen

State specific policy forms (*applicable in CA, HI, LA, NY, PR and VI)

California

• CA policy form specimen (admitted)   
• CA environmental hazards endorsement specimen 

• HI policy form specimen (admitted)
  

• LA policy form specimen (admitted) 
• LA environmental hazards endorsement speciment
  

• NY policy form specimen (admitted)
• NY construction/development endorsement specimen 
• NY residential ownership endorsement specimen 
• NY regulatory exclusion endorsement specimen 
• NY mortgage banking exclusion endorsement specimen 
  

• PR and VI policy form specimen (admitted) 
• PR and VI environmental hazards endorsement speicmen
• PR and VI fair housing endorsement specimen
• PR and VI mortgage brokers exclusion endorsement specimen 

Excess & Surplus lines policy form:

• E&S industry services policy form specimen

• Victor's Real Estate E&O policy advantages
• Owned property endorsement coverage differences
• Do your clients' need employment practices insurance?
• Quality vs. price: not all policies are created equal
• 8 compelling reasons to insure your real estate firm
• Tips and guidance for how your clients should navigate multiple offer situations
• Homebuyer frustration to cause likely spike in claims

To help you and your clients understand and overcome risks, Victor Risk Advisory offers rock-solid industry insights, risk mitigation resources and much more.

Contact the real estate E&O team directly at realestate.us@victorinsurance.com or connect with your business development contact.

You should report not only claims, but incidents as well. An incident is any situation in which you are concerned that a claim may occur. 

For your convenience in submitting a claim, you can use our E&O claim form. Please send claim information to realestateclaims.us@victorinsurance.com.  

Here's how to ensure the fastest possible response to your incident or claim: 

1. Report your incident or claim as soon as possible by writing the CNA Insurance Companies in care of:
   Victor Insurance Managers LLC
   7700 Wisconsin Ave., Suite 400
   Bethesda, MD 20814
   
   
2. With respect to claims, all principals and staff members involved in the claim should be prepared to document the circumstances surrounding the allegation. Your written report should include the following:
   
   - Your firm's name and address
   - Your policy number
   - Date, time and location of the situation
   - Brief narrative description of the allegation against you
   - Name of person or entity making the claim
   - Amount of demand, if known
   - Any lawsuit papers or legal proceedings
   - Any other pertinent documents or correspondence, including newspaper accounts
   
   
3. If the claim or incident involves a traumatic situation, take photographs of the claim site if possible. Amateur photos taken promptly are more valuable than professional photos taken at a later date.
   
   
4. Consult your local claims specialist before you agree to attend any conferences arranged for the specific purpose of discussing the situation.
   
   
5. Do not sign or accept release from any parties without first obtaining approval from your claims specialist. 
   
   
6. Keep all pertinent letters of agreement for services, correspondence and memorandum.
   
   
7. Accept all letters, memorandum and suit papers without comment or argument. Do not admit liability and do not attempt to place blame.

Questions about a claim or circumstance?
The Victor/CNA claims hotline is a resource for policyholders to speak with a claims professional. To speak with a claims professional, dial (877) 732-5444. Please note if specialists are currently engaged, you may be prompted to leave a voicemail, which will be returned within 24 hours. 

Be advised that claims cannot be reported via the Victor/CNA claims hotline.

Victor and the National Association of REALTORS® have partnered under the NAR REALTOR Benefits® Program to provide a first-class errors and omissions (E&O) insurance program to REALTORS®. For assistance please call (888) 429-6638.

Several premium credits are available, as allowed by state law, including a credit for being an NAR member, holding select NAR designations, continuing education, use of standard contracts, use of home warranties, and implementing risk management programs. Coverage is available in all 50 states, DC and US territories. 

When it comes to the real estate industry, an outsider’s view doesn’t cut it. When our real estate underwriters are evaluating your risks, they see your transactions as clearly as you do. 

• Find an insurance broker
• Get a quote
• E&O policy coverage highlights
• E&O insurance solutions for REALTORS® brochure
• How to shield your franchise brand
• Quality vs. price: not all policies are created equal

To help you understand and overcome risks, Victor Risk Advisory offers rock-solid industry insights, claims scenarios, risk mitigation resources and much more.

The world is changing at an unprecedented pace. And complex new risks are emerging every year.

To help you understand and overcome these challenges, Victor Risk Advisory offers rock-solid industry insights, risk mitigation resources and much more.