Leadership

Nicola Needham is responsible for service standards and colleague engagement across the organisation. She has a deep understanding of the intricacies of the customer experience and the importance of providing outstanding service at every touchpoint.

With over 20 years of experience in the industry, Nicola's expertise spans various roles, including sales, customer service, complaint handling, claims management, and overseeing operations with teams of up to 300 people across multiple sites.

Outside of her professional endeavours, Nicola is an advocate for personal and professional growth. She champions continuous learning and development, both for herself and those around her.