Country Manager, Victor UK
Chief Operating Officer
Mark Hankin is an accomplished leader with 19 years of experience in the Insurance Industry.
As Chief Operating Officer at Victor UK, Mark is responsible for implementation of business, digital and operational strategies. He leads a team of professionals, driving operational consistency and efficiency across Victor UK.
Mark is recognised for his background in the implementation of digital strategies, automated solutions and data analytics capabilities aligned to business strategy and growth. He is known for leading his team by example, fostering a collaborative and results-driven environment. He believes in honesty, transparency, and teamwork, which guides his approach to leadership and inspires his team.
Outside of work, Mark enjoys fishing, motor sport and spending time with his friends and family.
Chief Underwriting Officer
Head of Agriculture Underwriting
Sarah Robinson is responsible for the underwriting performance and development of Victor's agriculture proposition.
She joined Victor in 2016 with over 17 years' experience in the agricultural insurance space having held roles in underwriting and sales for both composite insurers and MGAs alike.
She has a passion for product and broker development and enjoys the multi-faceted nature of the agriculture sector.
Head of Motor Underwriting
Head of Specialty Underwriting
Head of Property & Casualty Underwriting
Head of Financial Lines Underwriting
Head of Cargo & Logistics Underwriting
Paul Singh is the Head of Cargo & Logistics Underwriting for Victor UK and is responsible for the overall strategy, service and product delivery.
Paul has over 30 years insurance industry experience with insurers, MGA’s, insuretechs and brokers. He has also successfully created and delivered new marine products into the UK and US Insurance markets.
Head of Construction, SME & Mid Market Underwriting
As Head of Construction Underwriting – SME and Mid Market, Rob Aston is responsible for leading and developing the construction insurance proposition within Victor’s UK operations. He focuses on delivering a high quality experience for our brokers and building on our strength in underwriting standards, product development and innovation.
Rob Aston is a seasoned insurance professional with extensive experience in the construction and engineering insurance sector. With a wealth of knowledge in technical risk understanding, policy wording development, portfolio management and risk pricing model development, as well as front line underwriting complex risk, his career spans various roles at prominent companies over more than 36 years.
Throughout his career, Rob has demonstrated expertise in developing and maintaining Delegated Underwriting Authority agreements, creating bespoke policy endorsements, and launching market-leading wordings for various insurance products. His experience extends to both UK transactional and London subscription markets, with additional knowledge of Australian, Israeli, and European construction risk.
Head of Sales & Distribution
Susan Diemer is the Head of Sales and Distribution at Victor UK responsible for leading the UK sales team and developing the sales strategy for Victor in the UK.
Susan has 25 years of experience in the industry; starting as a graduate at AXA, then working in strategy and proposition development positions at NIG, and most recently as Head of Strategic Partners at Markel. Through her time in insurance she has found her passion in developing good customer outcomes for brokers and end customers alike and loves being in front of brokers, supporting their growth.
She is a Chartered Insurer with an Advanced Diploma from the Chartered Insurance Institute and holds a MA in Management Studies from St. Andrews University.
Head of Compliance, Governance and Risk
Head of Performance and Engagement
Nicola Needham is responsible for service standards and colleague engagement across the organisation. She has a deep understanding of the intricacies of the customer experience and the importance of providing outstanding service at every touchpoint.
With over 20 years of experience in the industry, Nicola's expertise spans various roles, including sales, customer service, complaint handling, claims management, and overseeing operations with teams of up to 300 people across multiple sites.
Outside of her professional endeavours, Nicola is an advocate for personal and professional growth. She champions continuous learning and development, both for herself and those around her.
Chief Executive Officer, Victor
Country Manager, Victor Germany
Principal Legal Support, Victor
Chief Operating Officer, Victor
Country Manager, Victor Italy
Chief Underwriting Officer, Victor Interim International Leader
President, ICAT
Global Head of Marketing, Victor
President, Victor Canada
Head of Victor Small Business
Chief Operating Officer, Victor US & ICAT
General Manager, Victor Australia
Chief Information Officer, Victor
Senior Human Resources Business Partner, Victor
President, Victor Access
Country Manager, Victor UK